Refund policy

Return and Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at support@spirudio.com. If your return is accepted, we’ll provide instructions on how and where to send your package.

Please do not send items back without first requesting a return, as returns sent without prior authorization may not be accepted.

 

Damages and issues

Please inspect your order when it arrives and contact us as soon as possible if the item is defective, damaged, or if you receive the wrong product. We’ll review the issue and work with you to make it right.

 

Exceptions / non-returnable items

Certain items may not be eligible for return once opened or used. If you have questions about whether your order is eligible for a return, please contact us at support@spirudio.com before sending anything back.

 

Exchanges

If you would like a different product or quantity, the fastest option is to return the eligible item you received and, once the return is accepted, place a new order.

 

Refunds

We will notify you once we have received and inspected your return and let you know whether the refund has been approved.

If approved, the refund will be issued automatically to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at support@spirudio.com.