Terms and Conditions
At Spirudio, we take pride in the quality of our skincare and wellness products. This Refund Policy explains how we handle returns, exchanges, and refunds. By purchasing from spirudio.com, you agree to the following terms:
1. Eligibility for Returns
– Products must be unused, unopened, and in their original packaging.
– Returns must be requested within 14 days of delivery.
– For health and safety reasons, opened or used products cannot be returned.
2. Non-Returnable Items
We do not accept returns for:
– Opened or used items
– Products purchased from unauthorized retailers
– Gift cards or promotional items
3. Refunds
– Refunds are issued once returned items are inspected and approved.
– Approved refunds are processed back to the original payment method within 7–10 business days.
– Shipping costs are non-refundable and will be deducted from the refund.
4. Exchanges
– Exchanges are only provided for defective or damaged products.
– Requests must be submitted to support@spirudio.com within 7 days of delivery with order details and photos.
5. Shipping Returns
– All returns require prior authorization. Contact support@spirudio.com before sending items back. Unauthorized returns will not be accepted.
– Customers are responsible for return shipping costs. Spirudio is not liable for lost or damaged return shipments.
6. Damaged or Incorrect Orders
– If your order arrives damaged, defective, or incorrect, notify us within 48 hours of delivery with photos of the product and packaging.
7. Final Sale Items
– Items marked Final Sale are not eligible for return, exchange, or refund.
8. Policy Updates
Spirudio reserves the right to amend this Refund Policy at any time. Updates will take effect immediately upon being posted on spirudio.com.
